Teixeira promised a postmortem report in the days ahead covering the launch of AI Help and AI Explain and the decision to suspend part of the service. The remediation effort will also include better options for flagging and reporting wrong answers. Teixeira said the MDN team aims to identify when its algorithmic help services provide incorrect information and to improve responses. Mozilla, however, plans to continue working on ways to deploy generative AI.

We’ve elected to be cautious in our approach and have temporarily removed the AI Explain tool from MDN until we’ve completed our investigation and have high-quality remediations in place for the issues that have been observed.' 'This feedback is enormously helpful, and the MDN team is now investigating these bug reports. 'In the case of AI Explain, the pattern of feedback we received was similar, but readers also pointed out a handful of concrete cases where an incorrect answer was rendered,' he said. Teixeira said that for AI Help, most of those responding considered the AI answers helpful. Judging by the GitHub Issues bug report about AI Explain answering technical questions incorrectly, few of the 114 comments posted before the thread was locked like the idea of an errant chatbot.

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As developers have pointed out, however, these statistics are not very useful – how many 'likes' means it's okay for 'one of the most trusted resources for information about web standards' to provide incorrect answers?

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