office 365 outlook incoming mail goes to deleted folder automatically

The fact emails Alice sends to other users, which are then forwarded to this user, are also deleted - stinks of an inbox rule to me.įirst some stupid/ back-to-basics questions - you said the user only uses web and mobile, but you also referenced rules in Outlook - they aren't always the same. The user only uses the mobile and web versions of Outlook and signs out of their web email every time they are finished using it, so POP3 happenstances should not be an issue. Any emails from that are forwarded by other accounts are also deleted. The sender is in the 'Safe Senders' list in Outlook, and in none of the junk or blocked lists.Īuto-archive is not turned on for the user. We thought that the emails may be getting junked or marked as spam automatically, but they fail to appear in the junk or spam folder.

There are no rules deleting it, and as a way to try to fix the problem we created a rule that sends all emails from to the inbox. Our user will get incoming notifications saying that has sent an email, and can read the contents in a preview, but when they go to read the email they find that it has disappeared. I am part of an organization that uses Microsoft 365 and Outlook for our mail and we have a user who, when they receive an email from a certain account (lets call it it gets automatically deleted with no way of recovering it.

Office 365 outlook incoming mail goes to deleted folder automatically